Compliance and Regulations

Compliance

Operating a business in the telecommunications industry is a complex job.
There are many requirements to ensure a proper business environment.
Locall Australis is committed to its continued compliance with industry legislation and codes.
In response to these regulations, Locall Australis has designated a single point of contact for use by key compliance stakeholders.

Any enquiries in relation to compliance or regulatory matters should be directed to:

The Compliance Officer

Locall Australis

Email: admin@australis.net

Fax: 02 6778 7419

Mail: 244 Noalimba Ave Kentucky NSW 2354

 

Locall Australis will do what it can to address all matters within the period of time that is legally required by us and within the appropriate code of practice.

Customer Guarantee Waiver

Customer Service Guarantee

The Customer Service Guarantee (CSG) Standard is administered by the Australian Communications and Media Authority (ACMA). It requires telephone providers to meet performance standards for residential and small business customers and to provide users with financial compensation when these standards are not met.

 

The CSG Standard specifies timeframes for the connection of specified services, the repair of faults and the attendance of appointments. This applies to the Standard Telephone Service, your telephone line, and some features. These features are Call Waiting, Call Barring, Call Divert, Call Number Display and Call Number Display Suppression.

 

The ability of Locall Australis to meet the CSG Standard can be impacted by circumstances beyond our control, for example severe storms or bushfires.

 

Further information about the CSG Standard is available from the ACMA website http://www.acma.gov.au/ website.

 

This includes:

Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2)

Telecommunications (Customer Service Guarantee) Standard 2000 (No.2) as amended 31/10/06.

Illegal Content

It is not appropriate to make or send nuisance sms texts or phone calls. Locall Australis does not condone such behaviour, and if we detect you doing it we will report you to the authorities.

Making or sending overtly sexual material is illegal.

The Federal Government has introduced criminal offences for using phone services to procure or groom children under 16 for sex.

If you know of any behaviour that is illegal, report it, there is no place for this activity.

Not unlike other broadcast media, content directed through telecommunication devices may raise a legal liability claim under applicable state or commonwealth laws.

Content that may be classified "RC" or "X" such as;

• Child pornography

• Instructions in Crime, violence or drug use

• Actual sex

• Excessive violence

is prohibited, and classified as illegal content.

 

For further clarification or to report any illegal behaviour, please contact;

Attention: Compliance Officer

Email: admin@australis.net

Fax: 02 6778 7419

Mail: 244 Noalimba Ave Kentucky NSW 2354

Law Enforcement

Under a subsection of Section 282 or Section 287 Telecommunications Act, Locall Australis is obligated to comply with law enforcement agencies.

Locall Australis is required to assist the law enforcement agency in their investigation into alleged crime and misconduct or any other unlawful activity.

A request should be directed to:

Attention: Compliance Officer

Email: admin@australis.net

Fax: 02 6778 7419

Mail: 244 Noalimba Ave Kentucky NSW 2354

Regulatory Bodies

The telecommunications industry has a number of regulatory bodies whose job it is to ensure businesses within this industry are operated correctly.

 

Here is a list and links for further investigation.

 

Australian Competition and Consumer Commission (ACCC) http://www.accc.gov.au/  

The ACCC has authority under the Trade Practices Act to enforce fair competition within the Telecommunications Industry. The ACCC also ensures the protection of consumer's interests.

 

The Australian Communications & Media Authority (ACMA) http://www.acma.gov.au/

ACMA is the resulting body from the recent merging of the Australian Broadcasting Authority (ABA) & The Australian Communications Authority (ACA). ACMA is responsible for the regulation of all broadcasting, radio & telecommunications and online content. ACMA is responsible for the promotion of industry self regulation and protection of consumer interests as well as to investigate complaints of illegal or copyright content hosting.

 

The Telecommunications Industry Ombudsman (TIO) http://www.tio.com.au/

The TIO is an industry funded regulator established to provide an independent investigation of and to mediate the resolution of a consumer's complaint relating to telecommunications services or carriage services.

 

Australian Communications Industry Forum (ACIF) http://www.commsalliance.com.au/

ACIF is a member funded organization that was established to facilitate self regulation in the interests of industry and consumers. ACIF develops codes which set industry standards for managing a variety of issues. The codes are registered with ACMA by which they become a mandatory guideline for industry practice.