We harness your internet connection to make & receive phone calls. Your computer does not need to be on to make & receive calls (just your modem). To do this you'll need an ATA - Analogue Telephone Adaptor - which connects to your Modem. Most ATA's also offer fallback to your regular phone line in case of no power or internet disruption.
Because the HD Internet Phone plans use your internet connection, you do need to keep that. We recommend plans Blue, Red, Black or Silver as being suitable. Your internet service (unless you are on a Silver plan) does also need to have a working phone connection, & this is the reason why we introduced the VoIP+ Special landline plan.
We are currently issuing telephone numbers (VoIP numbers or DIDs) in over 40 Call Zones - see them here

To take advantage of our HD Internet Phone services you need to have:
a) a working phone service - we recommend the VoIP+ Special Phone plan - $24.95 per month
b) an ADSL connection - starting from as low as $39.95 per month
c) One of our HD Internet Phone plans. If we use the Mobile Caller as an example - that's $34.95 per month
As long as you only call Local, STD, Mobile numbers (and any international numbers included in your selected HD Internet Phone plan) that's it! Nothing more!
In our example, $104.85 less 3x Service discount of $10 = $94.85 per month.
& that covers all your calls to local numbers, STD numbers & Mobile numbers.

HD Voice (High Definition) offers sound like you’ve never heard before. Specifically designed to reproduce the natural sound of a human voice, the technology improves voice recognition and minimises background noise.
With increased use of VoIP (Voice over Internet Protocol) services, service stability and sound quality are often poor. Calls can drop out with the slightest interference; and callers often strain to understand the conversation. Poor voice quality can significantly impact on calls and force you to re-dial downturn.
LoCall Australis has harnessed the power of Voice Over Internet Protocol technology to create a quality HD Voice offering. Our aim is to provide users with a superior voice experience. Service is quality-assured, so consumers can enjoy a ‘live’ conversation with no interruptions.

Caller ID - Displays your phone number to the person who you are calling.
Hide caller ID - Protect your privacy. Hide your number when making a call. This can be done per call or on a permanent basis.
Caller ID with name - With Caller ID with Name, allows you to see the caller’s name and number from calls made using an Australis HD Internet Phone service.
Call waiting* - Call Waiting lets you put one call on hold to answer another.
Call transfer* - Call Transfer makes it easy for you to transfer your call to another individual phone number.
3-way calling* - 3-Way Calling lets you dial a third person while putting your original caller on hold.
Do Not Disturb - Diverts all your incoming calls straight to your voicemail
Anonymous call block* - With Anonymous Call Block, your phone won't even ring if the caller hides their Caller ID. The call will be sent to voicemail if enabled; otherwise the call will be dropped.
Follow me - Allows call forwarding of up to 5 different numbers. Numbers can be set up to ring in a simultaneously order.
Voice mail - Voicemail is where all unanswered calls are forwarded which allows the callers to leave a voice message.
Remote access to your voicemail from anywhere - You can listen to your voicemail messages from any phone anytime.
Voice Email - You can get an email notifying that you have missed a call and a Voicemail message has been left.
You can also get an email with an audio file attached, so you can listen to your voicemail messages from your PC
E-Fax - Receive a facsimile instead of voice message which can be forwarded to an e-mail address
Outgoing calls control - Allows you to control calls by enabling barring of calls to Mobiles and International destinations
Smart call answering - Forward calls from nominated numbers directly to your voicemail or mobile.
Last resort number - Stay in touch even if your internet connection is down. Last Resort Number allows you to nominate a number e.g. Mobile, PSTN which all coming calls will be forwarded to if your HD Voice service is offline.
This feature cannot be used in conjunction with the follow-me feature.
*Note * Call Feature should be supported by end-user CPE

Any VoIP suitable hardware will be fine. We recommend the Netcomm V210P ATA or, if you would prefer an All-in-One device, the NB9MAXX & NB9MAXXN are good choices. Make sure your hardware can use the features above to get the full benefit from your service.
See our available Hardware here.

I'd love to say yes, but we have experienced far to many problems with simple re-configuring of Engin supplied hardware
This is not a reflection of any odd requirements of our network, this is simply because Engin chose to lock hardware supplied by themselves to their network
We can make it work, but frankly it is not worth the pain, & even then some features will still be inaccessible
Your better option is to start afresh.
Our equipment uses standard settings - nothing is locked - you can use it on any network

You can choose 3 contract options
6 Months - Set up charge is $50
12 Months - Set up Charge is $25 & you get a $25 rebate on your choice of Hardware
24 Months - Set up Charge is FREE & you get a $50 rebate on your choice of Hardware

Early termination fee is number of month's remaining times $5

It's just not hard at all! If you purchase your hardware from us, we will set it up for you, test it & then send it on. All you have to do is connect a few cables & you are away.

It all depends on what sort of calls you typically make.
If you don't call many Mobile numbers - Choose the World Caller plan
If you do call mobile numbers a lot - Choose the Mobile Caller plan
If you call Mobile Numbers in NZ a fair bit - Choose the NZ Caller Plan
If you call Mobile Numbers in the UK a fair bit - Choose the UK Caller Plan
If you call Countries a fair bit that are not in the 30 FREE countries in the World Caller plan - Choose the International Caller plan
If you are a business - Choose the Business Caller plan

This policy is documented to advise the fairness of use for using the HD Internet Phone plans and specifically relates to the usage of uncharged calls. If use of the HD Internet Phone plan is excessive or unreasonable we will notify you of the service details and transfer to an appropriate plan.
We may assess abnormal usage based on comparisons to the usage patterns and levels of our other customers. *Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. Small Business Plus plan is intended solely for normal commercial use by small businesses and home offices.
Combinations of factors are used to determine excessive use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors.
Unreasonable use of the service is considered to be;
i) using a device that re routes calls to/from the HD Internet Phone service to another VoIP network;
ii) using the service in bridging of conference calls
iii) using the HD Internet Phone for any other purpose than the primary function of person-to-person voice communication.
iv)Australis reserves the right to change this Policy at any time.